Dear Scott, Just a word to tell you how pleased we are with the tile you installed for us recently. Bob applied the sealant you said we should, and today we are having our carpet installed. John, the carpet installer, admired your work, too, and was careful of it as he butted the carpeting up to the tile's edge. Your meticulous attention to detail and your craftsmanship has given us a floor we will enjoy every day of our lives. Thanks, Scott, and say hi to Tom (employee).